Answers in minutes
Need to contact Blockbet Casino?
Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the year.
Contact support
Must be 18 or older to play. Full terms on site.
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Reading this while stuck
Which channel fits your problem?
Stuck mid-game
Live chat on the site suits quick questions and account checks, and a person joins you in about 3 minutes at any hour.
Send full details
E-mail suits documents and longer problems; write to [email protected] and expect a reply in about 8 hours, day or night.
Speak to someone now
Phone suits urgent money and access worries; call +61 2 8767 1821 (AEST) and a person picks up in about 1 minute, around the clock.
Blockbet Casino Australia
Playing from Australia, support made for you
Use this when you want support in your own language and your own time zone.
Reaching us
| Detail | Value |
|---|---|
| Local phone | +61 2 8767 1821 |
| Time zone | AEST |
| Languages | English, German, Finnish, Norwegian |
| [email protected] |
Supervision
| Detail | Value |
|---|---|
| Regulator | Curaçao eGaming, 8048/JAZ2022-031 |
Help
| Detail | Value |
|---|---|
| Gambling help | Gambling Help Online, Gamblers Anonymous Australia, BetStop National Self-Exclusion Register |
Blockbet Casino checklist
Blockbet Casino needs these details from you
Bring these five details and the first reply usually solves your question without a second round.
Have these ready
Keep the following beside you so the first message carries everything a staff member needs.; Registered e-mail address and your account number; Transaction date, amount and payment method; Screenshot or game name with the exact time; Verification documents if identity is in question; A short summary of what went wrong
Six addresses below
Where should you send it?
After this, you will have sent your message to the inbox that acts on it.
Account
| Department | |
|---|---|
| General support | [email protected] |
| Document verification | [email protected] |
Money
| Department | |
|---|---|
| Deposits and withdrawals | [email protected] |
Other
| Department | |
|---|---|
| Complaints | [email protected] |
| Privacy requests | [email protected] |
| Business and partnerships | [email protected] |
Escalation route
Take it up with support first
By the end you will know the order to follow and who reviews your case when support cannot fix it.
Grounds set out in writing
Write to the complaints address with your account e-mail, what happened and the date. Support reads it, checks the account history and replies with a written explanation of what they found.
Will I get a reference?
A reference number comes back with that reply. Keep it, because it ties every later message to the same case and shows the regulator that support had its chance to answer.
A route above support
Should the answer still leave you unsatisfied, you can escalate to Curaçao eGaming with the same reference. Before that, ask for the complaint reference in writing if it has not arrived.
Six facts
Check who holds your money
You will have the licence holder, its registration, its address and the mailbox that reaches it.
Company
| Item | Detail |
|---|---|
| Legal name | Blockbet Casino N.V. |
| Company number | C-44644 (Malta) |
| Address | Heelsumstraat 51, Willemstad, Curaçao |
Licence
| Item | Detail |
|---|---|
| Regulator | Curaçao eGaming |
| Licence number | 8048/JAZ2022-031 |
Contact
| Item | Detail |
|---|---|
| Support e-mail | [email protected] |
Straight answers here
Blockbet Casino support questions answered
Which languages can I get support answers in?
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Swedish players are not covered here, but this site answers in English, German, Finnish and Norwegian. If you write in any of those four, a person replies in the same tongue. Anything outside them is likely to be answered in English only.
Can I confirm which regulator licenses this casino?
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Yes, you can check it yourself. Blockbet Casino N.V. holds a Curaçao eGaming license, number 8048/JAZ2022-031, and that regulator oversees the site. The same company runs this operation from its registered address.
When can I get help at night or on weekends?
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Help runs around the clock, so night and weekend needs are met the same as daytime ones. Live chat usually reaches a person in about three minutes, and phone in around one, whatever the hour in Australia.
What if I want my account closed for good?
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If you want your account closed, ask support and they will walk you through it. Duplicate accounts get shut down anyway, so keeping one is the rule. You can also set self-exclusion or cooling-off periods if a break would help more.
Do I need to give my password to get help?
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You never need your password, and support will not ask for it. Instead, have proof of identity, proof of address and confirmation of your payment method ready. Those three let an agent find and confirm your account safely.
When should I escalate if the answer does not help?
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If a reply does not settle things, say so and ask for it to be escalated to a supervisor. When that still falls short, send your complaint to the complaints email so it is logged. From there it can go to the Curaçao eGaming regulator named on this page.
Do I need to wait long for account verification?
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You do not need to chase it, but plan for around 67 hours once documents are in. Verifying identity, address and payment confirmation takes that long at most. Submitting clear files from the start keeps it near the quicker end.
You need a reply now
When a person picks up your message
Here is when each channel is staffed and how long a real reply normally takes.
Live chat
| Item | Time |
|---|---|
| Chat hours | Available around the clock |
| Chat first reply | Three minutes |
| Time zone used here | AEST |
| Item | Time |
|---|---|
| E-mail address | [email protected] |
| E-mail reply | Eight hours |
Phone
| Item | Time |
|---|---|
| Phone number | +61 2 8767 1821 |
| Phone waiting time | One minute |